Privacy Policy

Liquidity Services Privacy Policy

Liquidity Services, owner and operator of the website, wants you to know that we take your privacy very seriously. Because we do, we have developed the following privacy policy that states what information we collect, how that information is collected (whether it is by Liquidity Services, a vendor working for Liquidity Services, or some other means), for what purposes we collect information, how that information is used, and under what circumstances that information would be released. Additionally, we want you to know when you have a choice regarding the collection or dissemination of any personal information, and how you can exercise your options. This privacy policy will also explain what steps Liquidity Services is taking to secure your private information and what steps you should take to safeguard that information. Finally, the privacy policy will tell you how to correct any inaccurate information, and who you can contact regarding questions about our privacy policy.

Consent to Collect Personal Data

By registering on one of our websites, by participating in an auction or sales event on one of our websites, by using one of our websites for any purpose, or by entering into a transaction with Liquidity Services or one of its subsidiaries, you consent to the privacy policy of Liquidity Services, and the collection of personal information as outlined herein. We are committed to collecting only the information that is necessary to provide the services offered via our website, to comply with our legal obligations, to facilitate transactions with you, and to gather information about general website traffic on our various websites, and no additional information other than is necessary will be requested of you without first obtaining your consent to the collection and use of such additional information.

What Information Does Liquidity Services Collect?

Information We Collect When You Register for an Account on Our Website

Liquidity Services collects the following information from you, when you contact us through the website:

  1. Your name
  2. Your telephone number
  3. Your email address

This information is used for purposes of contacting you regarding questions you have about the company. We will also send you information regarding upcoming sales events, unique property offerings, and special announcements. If you choose, we will include information about specific property offerings that you designate when you register for an account with us.

Information We Collect from All Persons Who Access Our Website

Liquidity Services also collects information about your computer when you click on one of our websites. We log your IP address, browser type, access times, and referring site to help diagnose potential problems with our server, and to administer our websites. Your IP address is used to gather broad demographic information.

Our websites use cookies to keep track of your user account. We use cookies to deliver content specific to your interests, to save your username so you don't have to re-enter it each time you visit one of our websites, and for other purposes. For our site to function properly, you need to have cookies enabled.

Notice to California Residents

Pursuant to California Civil Code §§ 1798.80-1798.85 and California Business and Professions Code §§ 22575 – 22579, California residents are entitled to the following rights pertaining to the protection of their personal information. Residents have the right to reasonable security of their personal information by Liquidity Services, and to destruction of any personal information that is no longer to be retained by the company via shredding, erasing or otherwise modifying the personal information contained in the records so as to make them indecipherable. Residents have a right to expect that a business that discloses personal information about a California resident pursuant to a contract with a nonaffiliated third party shall require by contract that the third party implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure. Residents have a right to timely notification by Liquidity Services if we become aware of an unauthorized disclosure or acquisition of your personal information. Residents have the right to be informed by Liquidity Services' customer relations staff of how they can inquire about our privacy practices or compliance with the above-referenced California laws. Residents have the right to be provided contact information for inquiring about the company's privacy practices at every location in California where Liquidity Services does business. Residents have a right to a response to any inquiry regarding our privacy practices or compliance with California law within 30 days of receipt of the inquiry by Liquidity Services. Liquidity Services may not request that you waive any of your rights under the above-referenced California laws. Facebook Application

We do not include functionality that proxies, requests, or collects Facebook usernames or passwords. We do not collect data on your Facebook friends and will not use that data to customize your experience or conduct promotional activities. We will collect your basic account information when you connect with our application. For all other data obtained through use of the Facebook API, we will obtain explicit consent from you before using it for any purpose other than displaying it back to you on our application. We will not directly or indirectly transfer any data you receive from Facebook, including user data or Facebook User IDs, to (or use such data in connection with) any ad network, ad exchange, data broker, or other advertising or monetization related toolset, even if you consent to such transfer or use. We will not use Facebook User IDs for any purpose outside of our application. We will not sell any data. We will delete all data we receive from Facebook concerning a user if the user asks us to do so. We will not include data you receive from Facebook concerning a user in any advertising creative, even if a user consents to such use. Should you visit Liquidity Services' website from Facebook, Google may add a cookie to track your visit to the site. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

How Does Liquidity Services Collect Information About You?

Most of the information Liquidity Services collects about you is information that is voluntarily provided by you when you contact us or submit information to us, such as a resume, investor inquiry, or other communication. Other information is available to us when you click on one of our websites, and is collected electronically via our web engine.

Why Do We Collect Personal Information?

Liquidity Services collects personal information either for the purposes of establishing a business relationship or responding to a specific inquiry by you.

How do we use the information we collect?

Information collected by Liquidity Services is used to communicate with you. We use the information provided by you to communicate with you regarding your specific inquiries. We do not sell customer information to third parties. We will not release your personal information to any third party without your consent, unless we are required to by law, or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with an official investigation by a law enforcement organization.

Liquidity Services may provide transaction-related information to government or private auditors for the purpose of inspecting or validating our business practices, accounting records, or financial reports. Any release of information for such a purpose will be done under standard confidentiality restrictions.

Before we alter the reason for using any personal information you have provided to us, we will notify you of our intended change in use of that information and obtain your consent prior to using your personal information in a new way.

Choice / Opt-Out / Deletion

Our site provides users the opportunity to opt-out of receiving Buyer Alert emails from us at the point where we request information about the visitor, and at any time the user may contact us and request to have their information removed from the database. For more information on how to opt out of buyer alert emails from a specific website, please review the Help section of that website or contact its dedicated Buyer Relations team.

What steps do we take to secure your personal information?

All employees having access to personal information must undergo data protection training at least once a year and are monitored by management to ensure that adequate safeguards are used to protect the private information of our customers. Our websites have security measures in place to protect the loss, misuse, and alteration of the information under our control. Our websites use SSL (secure sockets layer) encryption for all sensitive data that is transmitted over the Internet. This includes customers adding data to the web site, and employees transmitting data off the website. No information, including the passwords that would give access to sensitive information, ever flows over the Internet un-encrypted.

Return of Personal Information

At any time, a user may request that Liquidity Services discontinue the use of that person's personal information. If you would like to know what information Liquidity Services has collected, would like to have any information purged, or would like for Liquidity Services to discontinue using personal information, please contact our Privacy Officer at Please bear in mind that the return of certain personal information by Liquidity Services may prevent you from accessing all or certain portions of our websites, and we will endeavor to communicate to you the extent to which your request will impact your use of our websites prior to complying with your request.

How can I protect my personal information?

Never send credit card information via email. Do not release information about your account to anyone who is not authorized by you to transact business with us on your behalf. Do not tell your password to anyone. Liquidity Services personnel will never ask you for your password as a means of verifying your identity.

How Can I Contact Liquidity Services About My Personal Information?

If you believe that your personal information has been improperly released by Liquidity Services to a third party or if you have any questions about how Liquidity Services collects, stores, uses, or destroys your personal information, you may contact us at the email address, telephone number, fax number, or mailing address listed below. When contacting us about your personal information, please do not include your account password, credit card number, date of birth, driver license number, or social security number in any email to us.

You can always change personal information such as your address, email address, phone, or fax number through the Profiles section of My Account on the website. Credit card information can be changed at the time you begin bidding in a sales event.
If you experience difficulty in correcting personal information or have any questions regarding our privacy policy, please contact one of our customer service centers at the contact information listed on that particular website, or reach us by mail at:

Privacy Officer
Liquidity Services
1920 L Street, NW, Sixth Floor
Washington, DC 20036.

If you wish to file a complaint about Liquidity Services' collection, use, disclosure, or protection of your personal information or if you have specific questions about Liquidity Services' policies or practices with respect to collection, retention, use, or disclosure of personal information, please contact Liquidity Services' Privacy Officer at

Liquidity Services
1920 L Street, NW, Sixth Floor, Washington, DC 20036
Tel. (202) 467-6868; Fax (202) 467-5475

Revised [11/19/2014]