Frequently Asked Questions (FAQs)



Who is IronDirect?

IronDirect is an American company that enables buyers to purchase new and used equipment, attachments, technology products and replacement parts conveniently without sacrificing quality or price. IronDirect does this by offering a convenient platform which allows online configuration, pricing and lead time transparency and free shipping on most products. IronDirect is a subsidiary of Liquidity Services (NASDAQ: LQDT), the industry leader in managing and selling surplus assets. 

Why should I buy from IronDirect?

IronDirect offers outstanding sales, customer service and support while providing a one-stop marketplace to purchase new and used equipment, attachments, technology products and replacement parts at low prices in an easy to use environment. We are based in the United States, too, and you’ll find our sales and support agents easy-to-understand and helpful. We pride ourselves in our user-friendly ecommerce platform, but understand some people require more information before they make a purchase. Our team is made up of industry professionals who are ready to support you and provide the right equipment for your job, guaranteed.

How much is shipping?

Most products include free shipping anywhere within the continental 48 states. Please check the listing or contact us for more details. For Hawaii and Alaska, however, we include a baseline shipping amount to your order. Contact us if you would like to arrange shipment yourself.

Will this attachment fit my machine?

IronDirect guarantees that our attachments will fit your machine or we'll make it right! When ordering an attachment, please ensure you enter the proper make, model and connection type, and if there are any special modifications done to your machine, if there are any issues whatsoever, contact IronDirect for help. Our customer service representatives can help you with any questions you have. You may contact us via our instant chat feature on the website, or you may call us at 844-311-7538 to speak directly with a representative.

When will I get my order?

We strive to give you the shortest lead times possible on these products. Because IronDirect sells many different types and categories of products, we do not have a standard lead time. Many products are built to order and some are simply pulled from stock. Most listings have the current lead times shown, if you cannot find the lead times or need a product sooner than what is shown, please contact us and we will do everything we can to get you the best delivery dates possible.

Do you offer resellers discounts?

Yes – please contact us to discuss additional discounts off our already low prices for authorized resellers. If you are a rental house, we also have a program in which you can directly buy products for rent and resale.

Do you offer bulk order discounts?

Yes – please contact us to discuss additional discounts off our already-low prices if you are buying quantities of these products.

Do you have a store/showroom I can visit?

We all know in today’s world everyone does their research online about products before buying. Our aim is to give you as much information online to help you make sure the product is right for you. Our suppliers are all high quality and most are very well-known brands. We also know that your time is important and travelling to see a unit just isn’t efficient in today’s world. With this in mind, we do not have a brick and mortar showroom. We can answer any questions you have about our products and pride ourselves on our customer service and ability to help you to make sure you get exactly what you need. We just think time is better spent helping you get what you need and getting you back to work.

Do you ship to countries outside of the US?

Yes. We know that each customer has different needs when it comes to shipping and receiving. The key point is that we can help you however you need with shipping. We will ship to your preferred freight forwarder within the United States or we can arrange it all and ship to your final destination. Our typical policy, however, is that you are responsible for all fees associated with international shipments in terms of customs clearance in the country being shipped to. Contact us and we will help walk you through your international purchases and shipment.

What payment methods do you accept?

We accept all major credit cards and Paypal. We can also accept wire transfer or cashiers checks (company and personal checks can be accepted, but extra time is needed for them to clear). Please note that unless alternative plans are agreed with IronDirect, we cannot ship the order until the wire transfer or check has been cleared. To discuss payment terms, please contact us.

If my product fails, who do I get support from?

If you encounter a problem, just contact us – we’re there to help and we’re easy to reach through online chat, phone call or email! Our customer support representatives will work with you resolve the issue and make it right.